TERMS AND CONDITIONS
1. GENERAL INFORMATION
1.1. The website www.luckywins.com ('Casino', 'Website', 'Company', 'We', 'Us', 'Our') is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-893958. Registered address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The Company operates under license no. 0000002 issued by the Tobique Gaming Commission.
1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.3. If you do not agree to these Terms and Conditions, you must not use our services.
1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.
1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.
1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.
2. ELIGIBILITY AND RESTRICTIONS
2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.
2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction (whichever is higher).
2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.
2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play: Afghanistan, Belarus, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Yemen.
2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.
2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached.
2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s license). Deposits and bets are blocked until verification is completed.
3. GAME AVAILABILITY AND RESTRICTIONS
3.1. Some games may be unavailable in certain countries due to provider restrictions.
3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.
3.3. NetEnt Games: Absolute Restrictions apply in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.
4. PAYMENTS AND CURRENCIES
4.1. Accepted fiat and cryptocurrencies include: AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, NOK, LTC, CHF, RUB, DOG, XRP, TRX, BNB, ADA, PLN, BCH, ZAR, TRY.
4.2. Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction.
5. TAXES AND FEES
5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings.
6. GAME RULES
6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website.
7. DISCLAIMER OF LIABILITIES
7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses.
7.2. We take reasonable measures to safeguard your personal data. However, once data is shared with third parties (e.g., game providers), its further processing is governed by those third parties’ own privacy policies.
7.3. The Company is not responsible for hardware or software failures on your end.
7.4. In the event of a technical error, we reserve the right to:
- a) Cancel all affected wagers and restore funds;
- b) Re-settle wagers under the correct terms.
7.5. If we inadvertently credit your Account with funds you are not entitled to, such amount remains the Casino’s property.
8. USE OF PLAYER ACCOUNT
8.1. Each individual may register only one (1) personal Player Account. Duplicate accounts will be closed and winnings forfeited.
8.2. You agree to use your Account solely for personal entertainment. Commercial use is strictly prohibited.
8.3. As part of our KYC process, we may request additional documentation or conduct a phone call to verify your identity.
9. ANTI-FRAUD POLICY
9.1. The Casino enforces a strict anti-fraud policy. Fraudulent activities include collusion, use of bots, chargebacks, and exploiting software bugs.
9.2. If suspected of fraud, we reserve the right to:
- a) Terminate or suspend your Account;
- b) Void winnings and confiscate balance;
- c) Notify regulatory or law enforcement authorities.
9.3. To confirm your identity, we may request:
- Government-issued photo ID;
- Proof of address (utility bill, bank statement);
- Proof of payment method.
9.4. Any deposit must be wagered three (3) times before withdrawal.
10. DEPOSITING
10.1. To learn which payment methods are most convenient, please contact our Support Team at [email protected].
10.2. You must deposit funds from a payment account registered in your own name. Depositing from anyone else’s account is strictly forbidden.
10.3. The minimum deposit is €20 (or equivalent).
11. WITHDRAWAL POLICY
11.1. The minimum withdrawal is €20. Limits are €2,000 daily, €7,500 weekly, and €15,000 monthly.
11.2. We reserve the right to verify your identity before processing any withdrawals. Submit valid government-issued photo ID and proof of address.
11.3. For any refund inquiries, contact our Support Team at [email protected].
12. DORMANT ACCOUNTS
12.1. An Account is deemed 'inactive' after 12 months of no gameplay. A monthly dormancy fee of €25 may be deducted.
13. EXPIRY PERIOD
13.1. Any claim arising from these Terms must be filed within one (1) year from the date the claim arose.
14. REFUND POLICY
14.1. Refund requests must be submitted within 24 hours of the transaction. Contact [email protected] for details.
15. COMPLAINTS
15.1. Your complaints are initially handled by our Support Team.
15.2. If dissatisfied, you may escalate to EGIS (https://egis.io/) via email at [email protected].
16. NON-TRANSFERABILITY
16.1. You may not assign, pledge, or transfer any rights or winnings to any third party.
17. ARBITRATION
17.1. All disputes shall be resolved exclusively by arbitration in Costa Rica.
18. KYC and ACCOUNT VERIFICATION
18.1. You authorize the Casino to conduct identity and contact information checks as required by regulatory authorities.
18.2. If we determine you were underage while using our services, we will close the Account and void all transactions.
